Listen. Treat other person with respect.
Demonstrate deep empathy
Instead focus on emotional vibe of the conversation. All the decisions are made in with emotions, and logic is only justifying decisions
Shoulder not face to face
Empathy
Demonstrate deep empathy. Show that you care about the topic.
Ask questions to understand the problem.
Emotions
Instead focus on emotional vibe of the conversation. All the decisions are made in with emotions, and logic is only justifying decisions.
!! Make it clear that we are working on this together
Make sure that their ego is not hurt.
People are conflict machines go to balcony, go for a walk – shoulder to shoulder
Soft on the people hard on the problem: Show respect. Listen